Total Sync AI Inc., operating as TotalSync.ai, respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a demo, contact us, subscribe to our services, use our platform, connect third-party systems, or interact with our AI-powered communication and automation tools.
By using TotalSync.ai, you agree to the collection and use of information described in this Privacy Policy.
TotalSync.ai is operated by Total Sync AI Inc.
For privacy or legal questions, contact us at:
Info@totalsync.ai
TotalSync.ai is a business-to-business service. Our website and platform are intended for businesses, companies, organizations, teams, agencies, and authorized business users.
Our services are not intended for children or for personal consumer use.
We may collect different types of information depending on how you interact with us and how your business uses the services.
We may collect information that you provide directly, including:
When you create an account or use our services, we may collect:
If your business uses TotalSync.ai for AI voice agents, AI phone systems, SMS chatbots, calling, texting, call recording, call transcription, call analytics, or conversation intelligence, we may process:
You are responsible for obtaining any required consent before recording, transcribing, analyzing, or automating communications.
If you connect TotalSync.ai with third-party platforms, we may process information from those systems depending on the permissions you grant. This may include:
The specific data processed depends on the integrations you enable and how you configure them.
When you visit our website, we may automatically collect certain technical and usage information, including:
TotalSync.ai may use cookies, analytics tools, tracking pixels, tags, and similar technologies to:
You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Payments may be processed by third-party payment providers.
We may receive limited billing information, such as:
We do not intentionally store full credit card numbers on our own systems.
We may use information to:
TotalSync.ai uses artificial intelligence and automation technologies to provide features such as AI voice conversations, AI SMS responses, call handling, lead qualification, call transcription, message drafting, workflow automation, conversation analytics, knowledge retrieval, summaries, and recommendations.
Customer Data may be processed by AI systems to provide the requested services.
Unless otherwise agreed in writing, TotalSync.ai does not use Customer Data to train public AI models.
AI-generated outputs may not always be accurate, complete, or appropriate. Users should review important outputs before relying on them.
Where applicable law requires a legal basis for processing personal information, we may process information based on:
We may share information in the following situations.
We may share information with vendors and service providers that help us operate our business and provide the services. These may include:
These providers may access information only as necessary to perform services for us and are expected to protect the information they process.
If you connect TotalSync.ai with third-party platforms, we may share data with those platforms according to your instructions, permissions, and configuration.
You are responsible for reviewing the privacy practices and permissions of third-party platforms you connect to TotalSync.ai.
We may disclose information if required to comply with law, regulation, court order, subpoena, legal process, government request, or law enforcement request.
We may also disclose information to protect rights, safety, security, property, prevent fraud, investigate abuse, enforce agreements, or respond to legal claims.
If Total Sync AI Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
We may share information when you instruct us to do so or when you provide consent.
TotalSync.ai does not sell personal information in the traditional sense of exchanging it for money.
If applicable privacy laws define certain advertising, analytics, cookies, pixels, or tracking activities as "selling" or "sharing" personal information, you may have the right to opt out.
Where required by law, we will provide appropriate opt-out mechanisms.
We retain personal information for as long as necessary to:
Customer Data retention may depend on your subscription plan, account settings, agreement, deletion request, backup systems, and legal requirements.
After account termination, we may delete or anonymize Customer Data within a reasonable period unless retention is required by law, contract, security, backup, or legitimate business purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for protecting login credentials, managing user permissions, securing connected third-party systems, and notifying us of suspected unauthorized access.
We may process and store information in the United States or other countries where we or our service providers operate.
These countries may have data protection laws different from those in your location.
Where required, we use appropriate safeguards for international transfers of personal information.
Depending on your location, you may have the right to:
To exercise privacy rights, contact us at:
Info@totalsync.ai
We may need to verify your identity before fulfilling your request.
If you are a California resident, you may have additional privacy rights under California privacy laws. These rights may include the right to:
In the past 12 months, we may have collected the following categories of personal information:
We collect and use this information for the business and commercial purposes described in this Privacy Policy.
We do not knowingly sell personal information for money. If our use of cookies, pixels, analytics, advertising, or similar technologies is considered "sharing" or "selling" under California law, you may have the right to opt out.
To submit a California privacy request, contact:
Info@totalsync.ai
We may send marketing emails, product updates, newsletters, promotional messages, calls, or other communications where permitted by law.
You can opt out of marketing emails by using the unsubscribe link or contacting us.
For SMS messages, you may be able to opt out by replying "STOP" where supported.
Even if you opt out of marketing communications, we may still send service-related, transactional, billing, security, or administrative messages.
If your business uses TotalSync.ai for calls, SMS, AI voice agents, AI phone systems, or automated communication, your business is responsible for providing required notices and obtaining required consents from callers, recipients, customers, leads, employees, contractors, or other participants.
TotalSync.ai may process recordings, transcripts, messages, summaries, call analytics, and related metadata to provide the services.
Businesses using TotalSync.ai are responsible for ensuring their communication practices comply with applicable privacy, telemarketing, call recording, SMS, and consumer protection laws.
You should not submit sensitive personal information to TotalSync.ai unless it is necessary for your permitted use of the services and you have all required rights, permissions, consents, and safeguards.
Sensitive information may include:
If you use TotalSync.ai in regulated industries such as healthcare, finance, insurance, lending, employment, education, or legal services, additional agreements and safeguards may be required.
TotalSync.ai is not intended to process protected health information, financial compliance data, government identifiers, biometric data, children's data, or other regulated data unless there is a separate written agreement that expressly permits such processing.
If HIPAA applies, a separate Business Associate Agreement may be required before any protected health information is processed.
You must not submit regulated data unless your agreement with Total Sync AI Inc. expressly allows it and appropriate safeguards are in place.
TotalSync.ai is intended for business users and is not directed to children.
We do not knowingly collect personal information from children under 13 or the minimum age required by applicable law.
If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
Our website or platform may contain links to third-party websites, applications, services, or integrations.
We are not responsible for the privacy practices, security, content, or policies of third parties.
You should review the privacy policies of third-party services before using them.
We may update this Privacy Policy from time to time. Updated versions will be posted on our website.
Your continued use of the website or services after updates are posted means you acknowledge the updated Privacy Policy.
For privacy, legal, or data-related questions, contact:
Total Sync AI Inc.
Email: Info@totalsync.ai
Website: https://www.totalsync.ai