Production-grade chatbots deployed across web, mobile, and messaging channels. Structured with knowledge grounding for precise citation-backed responses.
Engineering stack blueprint showing data flow from ingestion to LLM output synthesis. Click stages to inspect reference code.
Extracts textual content from docx, pdfs, and wikis, converting chunks to 1536-dim embeddings.
Index embeddings inside high-velocity vector stores with metadata tags.
Tracks updates in knowledge sources and syncs vector indexes instantly.
Combines keyword matching and vector cosine distance to retrieve context blocks.
Applies neural reranking models to select top 3 relevant paragraphs.
Sanitizes queries to block prompt injection attacks.
Stitches context blocks into system instruction structures.
Extracts matching references to display clickable citations.
Optimizes input payload size to keep API response times sub-second.
Customers expect immediate, contextual responses across every channel they use. Slow conversation costs measurable revenue. Conversational AI delivers immediacy at scale, with the engineering rigor that turns chat into a dependable operational layer.
Total Sync builds conversational systems that retain context across sessions and devices, integrate with your knowledge layer, and escalate to humans the moment a conversation needs one. The result is support and engagement that scales with the business while quality holds steady.
RAG-driven retrieval pipelines with direct document citation links.
Maintains unified thread memory across web, SMS, and WhatsApp.
Audits conversational volume: channels, common support ticket categories, and knowledge base structures.
Covers prompt configurations, data ingestion flows, live escalation paths, and API integrations.
Ships chatbots across priority endpoints with sandboxed tests to safely manage conversational volume.
Monitors chat transcripts, optimizes matching accuracy, and connects resolved threads back to CRM profiles.
Automatically resolves Tier-1 inquiries, keeping support queue sizes optimal.
Maintains high customer satisfaction ratings.
Delivers instant support replies.
Repetitive support tickets clogging human queues. Generic keyword-matching bots causing poor redirection loops, low user satisfaction, and long response times.
Instant, citation-backed replies 24/7. Cross-session context holds across channels while edge cases escalate instantly to live agents with full chat transcripts.
Connect your AI chatbot dynamically to databases, business tools, and user communication channels. Click options below to see routing flow.
Push contacts, update conversation logs, trigger follow-ups, and read account custom fields dynamically.