Production-grade voice agents engineered for inbound and outbound calls across booking, support, qualification, and follow-ups. Low-latency conversational loops built to sync natively with your CRM.
Dialing Pipeline: Inbound Support
Voice is the highest-bandwidth channel for customer interaction, and historically, the most expensive to scale through human staffing alone. Customer expectations for response time keep tightening while support headcount stays flat. The math no longer works for human-only voice operations.
Total Sync builds voice systems that handle full conversations with natural flow, multilingual fluency, and the operational integration that turns voice into a strategic capability across your business. The system runs continuously, with the call quality and CRM synchronization that operations teams need from production infrastructure.
Calibrated vocal personas native to your company identity.
SOC2 compliance levels, clean audit logs, and PCI redaction.
Sub-second response pipelines eliminate conversational friction.
Voice systems engineered to perform under demanding enterprise operational conditions.
Real-time speech-to-text with industry-grade accuracy across accents, dialects, and noisy background environments.
Maintains persistent conversational memory, user details, and intent markers across the entire telephone call.
Converses fluidly in 30+ native languages, supporting seamless code-switching mid-sentence without context loss.
Voice verification and identity authentication pipelines for high-security transactions and payment gates.
Pipes current call recording, transcript context, and customer records directly to human support queues instantly.
Pipes structured logs, call summary pipelines, sentiment trends, and latency checks to your analytics console.
Replace long call center queues and abandoned customer bookings with instant, multi-system conversational automation.
Instant response, 72% resolution rate without human agent
Call connects via Twilio Trunk; latency calibration initialized.
Audio streams translated into text tokens in <180ms.
Context retrieved from vector database and CRM records.
Synthesized voice outputs with natural prosody and breathing pauses.
Analyze your current inbound logs, map call types, and structure customer escalations.
Calibrate speech-to-text filters, design voice persona profiles, and map API calls.
Provision SIP trunk routes and initiate sandboxed phone line benchmarks.
Route live telephony traffic to AI agent with full structured CRM sync active.
Handles full customer queries, reschedule events, and transfers without live reps.
Ensures seamless, lifelike voice response loops.
Never miss inbound calls.
Long queues and queue drop-offs during peak volume hours. Overburdened agents, lack of CRM logs, and high operational costs for basic FAQs and scheduling requests.
Instant pick-up 24/7. Natural multilingual workflows, live structured conversation summaries, and immediate API scheduling updates piped directly to enterprise apps.
Schedule a discovery call to map your call workflows and identify where low-latency voice automation yields the strongest outcomes.
Twilio, Vonage, RingCentral, Salesforce, HubSpot, Zendesk, ServiceNow, calendar APIs (Google, Microsoft, Calendly), and custom telephony stacks.