Welcome to TotalSync.ai. These Terms & Conditions govern your access to and use of the TotalSync.ai website, platform, software, AI-powered communication tools, automation systems, dashboards, integrations, APIs, services, and related features provided by Total Sync AI Inc.
By accessing our website, requesting a demo, creating an account, starting a trial, subscribing to our services, or using any part of the TotalSync.ai platform, you agree to these Terms & Conditions. If you do not agree, you must not use our website or services.
TotalSync.ai is operated by Total Sync AI Inc.
For legal or policy-related questions, you may contact us at:
Info@totalsync.ai
TotalSync.ai is designed for business-to-business use. Our services are intended for companies, organizations, agencies, teams, and authorized business users.
By using our services on behalf of a company or organization, you confirm that you have the authority to accept these Terms on behalf of that company or organization.
Our services are not intended for personal consumer use or for individuals under the age of 18.
TotalSync.ai provides AI-powered communication, automation, and business workflow solutions. Our services may include, but are not limited to:
AI voice agents, AI phone systems, AI SMS chatbots, inbound and outbound calling, inbound and outbound SMS automation, call recording, call transcription, call analytics, conversation intelligence, CRM integrations, workflow automation, customer support automation, lead qualification automation, AI-powered follow-up systems, custom AI development, enterprise AI systems, and related business automation tools.
We help businesses automate communication, improve response times, analyze conversations, sync customer data, support sales and service teams, and streamline operational workflows.
To use certain services, you may be required to create an account, provide company information, connect third-party tools, or authorize access to business systems.
You agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately if you believe your account has been accessed without authorization.
We may suspend or restrict access if we believe your account is being used unlawfully, insecurely, fraudulently, or in violation of these Terms.
TotalSync.ai may offer monthly subscription plans, annual subscription plans, usage-based pricing, and custom enterprise pricing.
By purchasing or subscribing to a paid service, you agree to pay all applicable fees, charges, and taxes according to the pricing, proposal, invoice, subscription plan, or written agreement provided to you.
Fees may be based on plan level, users, usage volume, calls, minutes, SMS messages, phone numbers, integrations, AI usage, custom development, implementation, support level, or other commercial terms agreed between you and TotalSync.ai.
Unless otherwise required by law or agreed in writing, payments are generally non-refundable.
If payment is not received on time, we may suspend, limit, or terminate access to the services until payment is made.
We may offer demos, trials, pilot programs, beta features, or early-access tools. These may be limited in time, functionality, usage, availability, or support.
Beta or trial features may be changed, suspended, or discontinued at any time. We do not guarantee that any beta feature will become part of the final product.
You are responsible for how your business uses TotalSync.ai.
This includes responsibility for:
You agree not to use TotalSync.ai to contact individuals unlawfully, send spam, mislead recipients, impersonate others, violate communication laws, or process data without proper authority.
If you use TotalSync.ai for inbound or outbound calls, SMS, AI voice agents, AI phone systems, automated follow-up, lead outreach, reminders, sales communication, customer support, or marketing communication, you are solely responsible for ensuring that your use complies with all applicable laws and regulations.
Depending on your use case and location, this may include rules related to:
You must not use TotalSync.ai to send unlawful calls, texts, robocalls, spam, misleading messages, fraudulent communications, or unauthorized marketing.
TotalSync.ai provides technology tools and infrastructure, but we do not guarantee that your use of the services will satisfy your legal compliance obligations.
If call recording, transcription, analytics, or conversation intelligence features are enabled, you are responsible for providing any required notices and obtaining any required consent from callers, customers, employees, agents, or other participants.
You are responsible for determining whether recording or transcription is permitted in your jurisdiction and in the jurisdictions of all call participants.
TotalSync.ai may process recordings, transcripts, summaries, analytics, metadata, and related information to provide the services.
TotalSync.ai uses artificial intelligence and automation technologies to generate outputs such as responses, transcripts, summaries, lead notes, call insights, classifications, recommendations, workflow actions, message drafts, call routing, analytics, and other automated results.
AI outputs may be incomplete, inaccurate, delayed, biased, or unsuitable for certain uses. You are responsible for reviewing, verifying, and approving AI-generated outputs before relying on them.
You must not rely on AI outputs as the sole basis for legal, medical, financial, employment, insurance, credit, housing, or other high-impact decisions unless appropriate human review and legal safeguards are in place.
We do not guarantee that AI-generated outputs will be error-free, compliant, accurate, or suitable for your specific business purpose.
"Customer Data" means any data, content, contacts, call recordings, transcripts, SMS messages, CRM records, customer records, files, prompts, knowledge-base content, workflows, business information, or other materials that you provide, upload, transmit, connect, or process through TotalSync.ai.
You retain ownership of your Customer Data.
You grant TotalSync.ai a limited license to host, process, transmit, analyze, display, and use Customer Data only as necessary to provide, operate, maintain, secure, support, and improve the services, unless otherwise agreed in writing.
You represent and warrant that you have all rights, permissions, consents, and authorizations required to provide Customer Data to TotalSync.ai and to allow us to process it for the services.
TotalSync.ai may integrate with third-party services, including CRM platforms, phone systems, SMS providers, email tools, calendars, analytics tools, cloud hosting providers, payment processors, AI infrastructure providers, and other business software.
Your use of third-party services is subject to the terms and privacy policies of those third parties.
TotalSync.ai is not responsible for third-party platforms, service outages, data loss, unauthorized access, pricing changes, policy changes, or errors caused by third-party systems.
You are responsible for managing permissions and access settings in any third-party tools connected to TotalSync.ai.
You agree not to use TotalSync.ai to:
We may suspend or terminate access if we believe the services are being used in a way that violates these Terms or creates legal, operational, reputational, or security risk.
Total Sync AI Inc. owns all rights, title, and interest in the TotalSync.ai website, platform, software, technology, AI systems, workflows, dashboards, designs, interfaces, documentation, service names, trademarks, logos, and related intellectual property.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from our services unless expressly permitted in writing.
You retain ownership of your Customer Data and materials you provide to us.
If you provide feedback, suggestions, ideas, feature requests, improvements, or recommendations, you grant Total Sync AI Inc. the right to use that feedback without restriction or compensation.
Both parties may receive confidential business, technical, financial, operational, customer, or product information.
Each party agrees to protect confidential information using reasonable care and not disclose it except as necessary to provide the services, comply with law, enforce these Terms, or as otherwise agreed in writing.
TotalSync.ai uses reasonable administrative, technical, and organizational safeguards designed to protect data processed through the services.
However, no system is completely secure. We do not guarantee that unauthorized access, data loss, cyberattacks, service interruptions, or security incidents will never occur.
You are responsible for using strong passwords, managing account access, securing connected third-party systems, and promptly notifying us of suspected unauthorized access.
We aim to provide reliable services, but we do not guarantee that the platform will be uninterrupted, error-free, always available, or free from delays.
Services may be unavailable due to maintenance, updates, outages, third-party provider issues, security events, infrastructure failures, or circumstances outside our control.
Support availability may depend on your subscription plan, enterprise agreement, or service package.
We may provide support through email, chat, ticketing systems, dashboard support, calls, or other channels.
We may update, improve, modify, suspend, or discontinue any part of the services at any time.
We may also change features, integrations, pricing, usage limits, or technical requirements. Where required or commercially reasonable, we will provide notice of material changes.
You may stop using the services at any time.
We may suspend or terminate your access if:
Upon termination, your right to access and use the services ends. Certain sections of these Terms will survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
After termination or account closure, we may delete, anonymize, or retain Customer Data according to our internal retention practices, legal obligations, backup systems, and contractual requirements.
You are responsible for exporting any Customer Data you need before terminating your account, unless otherwise agreed in writing.
TotalSync.ai is not intended to process protected health information, financial compliance data, government identifiers, biometric data, children's data, or other regulated data unless there is a separate written agreement that expressly permits such processing.
If HIPAA applies, a separate Business Associate Agreement may be required before any protected health information is processed.
You must not submit regulated data to TotalSync.ai unless your agreement with Total Sync AI Inc. expressly allows it and appropriate safeguards are in place.
The services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, Total Sync AI Inc. disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, and reliability.
We do not guarantee that the services will generate specific business results, leads, sales, revenue, conversion rates, customer satisfaction, cost savings, compliance outcomes, or error-free AI outputs.
To the maximum extent permitted by law, Total Sync AI Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, business opportunities, or business interruption.
To the maximum extent permitted by law, our total liability for any claim related to the services will not exceed the amount paid by you to Total Sync AI Inc. for the services during the three months preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless Total Sync AI Inc., its officers, directors, employees, contractors, affiliates, partners, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses arising from:
These Terms & Conditions are governed by the laws of the State of New York, United States, without regard to conflict of law principles.
Any dispute arising from or related to these Terms or the services will be handled in the courts located in New York, unless otherwise required by applicable law or agreed in writing.
We may update these Terms & Conditions from time to time. Updated terms will be posted on our website.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
For questions about these Terms & Conditions, contact:
Total Sync AI Inc.
Email: Info@totalsync.ai
Website: https://www.totalsync.ai